Frequently Asked Questions

SALES & ORDERS

  • Once an order is confirmed, we cannot guarantee that changes can be made. Please contact us as soon as possible, and we will do our best to assist you.

  • Please check your spam or junk folder. If you can’t find the confirmation, contact us to verify if your order was successfully placed.

  • We sincerely apologize. Please contact us immediately with photos of the damaged item so we can find a solution together.

  • Refunds for cancelled items are usually processed within 5 to 10 business days. If you haven’t received your refund after this period, please contact us.

  • Please check your confirmation email and your Track & Trace link. If your order is delayed, you will receive a notification. If you have not received any updates after the estimated delivery time, please contact us.

PRODUCT & SIZES

  • We regularly restock our collections. Please subscribe to the product alert on the product page to be notified when it’s available.

PAYMENT

  • Please allow up to 10 business days for your refund to be processed after we receive your return. If you still haven’t received your refund, contact us with your order number.

SHIPPING

RETURNS

Last update : 24-06-2025

  • If your order has not been shipped yet, we may be able to update your address. Please contact us as soon as possible.

  • Yes, once your order has been shipped, you will receive a Track & Trace link by email.

  • Orders are usually processed within 24 to 48 hours (excluding weekends and holidays). Delivery time depends on your location and is specified at checkout.

  • Please contact us immediately with your order number and photos of the wrong item. We will arrange a solution for you.

  • You can return your order within 14 days of receipt. Please follow the return instructions provided in your package or contact us if you need assistance.

  • You can return items within 14 days from the delivery date.

  • Refunds are processed within 10 business days after we have received and inspected the returned items.

  • If the return form is missing, please contact us and we will send you a new one.

  • Unfortunately, we do not offer exchanges. You can return your item and place a new order.